Returns and Refund Policy

Each GESIRA piece is prepared with care and intention. If you wish to return your order, we aim to make the process as simple and transparent as possible.

Return Period

You may register your return within 30 days of receiving your order.

Once your return has been registered, you have 14 days to send the item back.

Return Costs

Returns from the Netherlands, Belgium and Germany are free.

For returns from all other European countries, the return shipping costs are the responsibility of the customer.

How to Return

1. Register your return

Once your return has been registered, you will receive the return instructions.

2. Return your order

For returns from the Netherlands, Belgium and Germany, you will receive a free return label.

Please note that return labels are only valid for a limited period due to the validity period set by the shipping carriers. Once the return label has expired, it can no longer be used. If you wish to return your order after the label has expired, the cost of a new return label will be your responsibility.

Customers returning an order from all other European countries are responsible for purchasing their own return label.

All returns must be shipped using a Track & Trace service.

Until the return has been received by GESIRA, responsibility for the shipment remains with the sender.

Return Conditions

To be eligible for a return, the item must:

Be unused.
Be undamaged.
Be returned in its original condition.
Include all original packaging and accessories.

Returns that have not been registered through the return portal cannot be processed.

If a returned item shows signs of use beyond what is necessary to inspect it, a reduction in the refund may be applied in accordance with applicable consumer legislation.

Refunds

Once your return has been received and inspected, your refund will be issued to the original payment method.

The refund will be processed within 14 days after we have been informed of your decision to withdraw from the purchase.

We may withhold reimbursement until we have received the returned goods, or until you have provided proof that the goods have been returned, whichever occurs first.